Last updated: January 2024
Introduction
Savanna Echo ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
We encourage you to read this policy carefully to understand our practices regarding your personal data. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when you:
- Complete contact forms or enquiry submissions
- Subscribe to communications from us
- Engage our consulting services
- Correspond with us via email or other means
This information may include your name, email address, property requirements, budget range, preferred locations, and any other details you choose to share regarding your property search.
Information Collected Automatically
When you visit our website, certain information is collected automatically, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or source
This information is collected through cookies and similar technologies. Please see our Cookie Policy for detailed information.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To deliver property consulting services you have engaged
- To communicate with you about available properties matching your criteria
- To improve our website and services based on usage patterns
- To comply with legal obligations and protect our legal interests
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing purposes
- Contract: Where processing is necessary to perform services you have requested
- Legitimate Interests: Where processing serves our legitimate business interests without overriding your rights
- Legal Obligation: Where processing is required to comply with applicable law
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
- With property owners or their agents when arranging viewings you have requested
- With professional advisers acting on your behalf with your consent
- With service providers who assist our operations under appropriate confidentiality agreements
- Where required by law or to protect our legal rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for two years following your last interaction with us, unless you request earlier deletion.
Your Rights
Under data protection legislation, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request limited processing of your data in certain circumstances
- Portability: Request transfer of your data to another controller
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us:
Savanna Echo
14 Cathedral Road
Pontcanna
Cardiff CF11 9LJ
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe your data has been processed unlawfully.